Randstad Digital is looking for a Technical IT Operations Incident Manager to support our clients global IT Infrastructure and Service Operations team. This is a long-term consultancy assignment placed at our clients headquarters in Mölndal. Working hours: 08.00-16:30. This role requires that you can work from the office.
In this role you will act as the single point of contact for all major and critical infrastructure incidents. The incident manager works closely with all other IT departments and when needed their main stakeholders and other business units. The Incident Manager will also lead Change Management within the Infrastructure team, hosting a Change Advisory Board meeting and managing the change calendar. You will oversee and secure that incidents and other related daily operational activities are tended to and managed according to existing processes. Furthermore, you will take a hands-on role and ownership of incidents related to Infrastructure services and their daily delivery with support from the rest of the global team.
To be a successful incident manager, you should have an aptitude for picking up new technologies and procedures. We expect you to be an excellent communicator who enjoys working with global teams. While being detail-oriented, systematic, and thorough, you can maintain the helicopter perspective and the capability to think outside the box, when needed. You work within an often high-paced team where decisions need to be taken accordingly and timely. Great practical working knowledge of technologies across the different Microsoft solutions and technology integration including Network and Cloud solutions.
Please apply at www.randstad.se, before the 2024-10-06. If you have questions, please contact Josefin Adolfsson, josefin.adolfsson@randstad.se.
Randstad Digital specializes in the field of IT and digital enablement, and is part of Randstad, a global talent leader with the vision to be the world’s most equitable and specialized talent company. Headquartered in the Netherlands, Randstad operates in 39 markets and has approximately 40,000 employees. With this global network, in combination with our strong local foundation, we can offer a wide range of varied and developing assignments and jobs for you who are a specialist in IT. As a partner for talent and through our distinct specialization, we help people secure meaningful roles, develop relevant skills and find purpose and belonging in their workplace.
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